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IT Contract Management
1. Introduction
1.1 Introduction to the course (2:49)
1.2 Meet your instructors (6:14)
1.3 Our Teaching Method (2:54)
1.4 The Contract Lifecycle (2:46)
2. The IT Contract Management Challenge
2.0 Introduction (2:29)
2.1 What is our role as IT Contract Manager? (10:34)
2.2 What do we need to know about laws and regulations? (12:55)
2.3 The Most Common IT Contract Types (10:45)
2.4 Contract phases (4:28)
2.5 What do we need to know about finance? (1:23)
2.5.1 What is a business case? (5:46)
2.5.2 Pricing models and cost control (5:20)
2.6 What are the most common pitfalls in IT Contracts? (11:23)
3. Establish the foundation
3.0 Introduction (1:42)
3.1 Internal handover workshop (9:55)
3.2 The Contract Management Plan (6:35)
3.3 Establish Obligation Register (9:57)
3.4 Establish record keeping and documentation (9:18)
3.5 External Kick-Off Meeting (4:17)
4. Day to Day Contract Management
4.0 Introduction (1:38)
4.1 Record Keeping and Documentation (16:07)
4.2 Cost Management (1:10)
4.2.1 Payment and Invoice Validation (8:27)
4.2.2 Service credits and Incentives (10:03)
4.3 Manage Contract Risk (11:25)
4.4.0 Manage Contract Performance (1:23)
4.4.1 Manage contract obligations (16:50)
4.4.2 Manage Service Levels (13:18)
4.4.3 Test and Acceptance (6:37)
4.4.4 Conduct Contract Audit (4:35)
4.4.5 Customer Satisfaction Input (1:50)
4.5 Stakeholder Management (12:44)
4.6 Manage Contract Interpretation (13:28)
4.7 Manage Contract Changes (20:19)
4.8 Manage Contract Disputes (4:05)
4.9 Manage Renewal, extension or termination (12:33)
Outro
Outro to IT Contract Management Post Award (5:17)
Evaluation
2.6 What are the most common pitfalls in IT Contracts?
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